Product Safety Recall
Important Safety Notice
26th October 2022
We, Modmo Technologies Limited ("Modmo"), are carrying out a voluntary recall of the Saigon, Saigon+ and Saigon S electric bikes. The safety concern identified is a risk that the battery lock cap on the bike may disengage while in use and cause the battery unit to drop out. This in turn may pose a falling hazard for users.
This voluntary recall affects all bikes which were sold to customers in Ireland, Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Spain, UK and Sweden primarily from 3rd May 2021 to 25th August 2022.
- What’s covered under your warranty
- What your bike shop can do
- Maintenance at home
- When to ask MODMO
Product Information
Name: Saigon
Type: Electric bicycle (adult)
Batch/serial No.: All bikes
Name: Saigon S
Type: Electric bicycle (adult)
Batch/serial No.: All bikes
Name: Saigon+
Type: Electric bicycle (adult)
Batch/serial No.: All bikes
What you need to do
If you believe you have purchased this product, you should stop using it immediately. In order for us to best support you in the recall process, please fill out the form below so that our Customer Service team can contact you directly about your case. We will require your bank details to process any refunds, however these will be requested at a later stage by our Customer Service team and will be used only for the purpose of issuing a refund to you.
For further information, please email us at support@modmo.io or call us between 9:00am and 4:00pm CET, Monday to Friday, at +44 747 654 8187 and +44 772 3458 157.
Thank you for your cooperation on this matter. We want to reiterate that while this has been a difficult decision, we put the safety of our customers first. Thank you again for your support.