Frequently Asked Questions

Find the answers to our most frequently asked questions about MODMO and our E-Bikes here.

Purchasing Information

Everything you need to know to purchase your new MODMO Bike.

You can only buy your bike exclusively through our website.

Cancel at any time for free prior to shipping, and receive a 100% refund.

If, for any reason, you’re not completely in love with your bike, return it for a full refund within 15 days of receipt.

Email us at: support@modmo.io and we'll take care of you.

Straighten the handlebars, mount the pedals, plug in the charging cable for 5 seconds and enjoy your first ride!

Every bike is fully assembled and taken for a test-ride before leaving our factory, so it should be perfect.

SAIGON Battery

How far can SAIGON take me without charging?

Saigon+: Up to 120km
Saigon S: Up to 75km

We use premium Samsung 18650 cells in all of our 2022 bikes. Samsung is the market leader in long-lifespan lithium-ion batteries.

Lifespan

Users should note that all batteries will degrade over time but we suggest you take a number of precautions to extend the lifespan of your battery pack.

Avoid fully charging and discharging the battery. The optimal charge state is from 30-70% of full capacity.
Do not let the battery fully deplete. This may cause irreversible harm to your battery and stop all functions.
Do not leave your battery in cold conditions. Store your battery in a safe and dry location between 10-15 degrees. We do not recommend you store the battery inside your home or next to flammable objects.
Do not leave your eBike or battery unattended while charging.

Battery range is highly dependent on riding conditions. Factors such as rider weight, terrain, power assistance level, temperature, and many more all affect the distance you will travel on a battery charge.

We know many will ride their bikes at power level 5, the most powerful setting, and therefore can expect a battery range of up to 120km.

GPS
Bikes fitted with GPS will experience a 1-3% reduction of battery charge per day, regardless of whether you are riding your bike. This is due to the GPS constantly monitoring location, temperature etc.

Nothing at all - there will be no resistance from the motor when it is powered off, it's just like a regular bike.

Easy. Either lie the bike on it's side or flip it upside down. Locate the lock in the base of the frame. Open the lock. Slide the battery out. Done.

Absolutely. Only your key can access your battery terminal.

SAIGON Dimensions

Not sure if SAIGON will fit? We made three sizes to suit almost any size.

The SAIGON comes in three sizes.

Small: 140-155 cm
Medium: 155-175 cm
Large: 175-190 cm

*Estimated rider's height

700x40c.

SAIGON Motor

From A to B, no sweat.

SAIGON has a super-reliable and quiet front-hub motor, manufactured by AKM.

Many people ask us why a front motor instead of a rear motor.

After factoring in everything, it was clear a front motor was best for SAIGON, for FOUR key reasons:

1) It allowed us to keep all cables hidden inside the frame.

2) We fit a 30% larger battery.

3) It made the battery much easier to remove.

4) We could add gears and a belt drive.

The Aikema front-hub motor is 250-Watt with 50NM of torque. Due to EU road regulations, the motor is limited to 25km/h.

50dB. It's hard to express how quiet it really is, but we promise you won't think it's (too) loud.

MODs - Modular Accessories

MODs are in the prototyping and testing phase currently.

Current works in progress include: two Front Baskets, a Child Seat, a Food Delivery Box, a Pannier Rack and a Waterproof Pannier Bag.

There will be many more coming, so keep sending in your suggestions.

Theft Protection

How MODMO helps you enjoy a long-term relationship with your SAIGON.

Apart from physically locking the bike, we offer a 'lock' feature via our app.

Tap 'lock' and our software will set up a five-metre digital perimeter around your bike. If your bike moves outside the perimeter, we'll send you a notification and you can track the bikes GPS location in-app.

Every Saigon+ bike is fitted with a GPS sensor, so you can always track your bike through the iOS/Android app. Saigon S doesn't have this feature but we are working on adding this in the future versions of the bike.

Inside the back Modular Mount we have hidden a specific tool for loosening the uniquely shaped nuts that secure the wheels to our bikes. These nuts, called Mod Nuts, are fitted with a uniquely shaped groove into which only one kind of tool - our Mod Nut Adapter - will fit, protecting the wheels from theft.

You may wish to remove the tool from the bike and secure it somewhere else, but if keeping it with you is most convenient, hide inside the rear mount, ready for use.

The MOD-Nuts is only available with the Saigon+.

Quality Assurance

We test every bike rigorously to ensure it exceeds ISO Standards (4210-1:2014) by at least 20%. We put our bikes through a range of fatigue, impact, bending and force tests to guarantee they’re tough, durable and reliable.

We've carefully selected components to minimize maintenance.

In addition, the bike is designed for certain easy self-repair with instructions provided, and we'll ship you parts as needed.

In the rare case you need further assistance, contact us at support@modmo.io and bring your bike to one of our service partners or we'll send someone to collect it from you.

We offer a warranty for all MODMO manufactured components, such as the frame. The standard manufacturers warranty will apply for all third-party components as well.

Shipping & Import Tax

Free shipping to the EU. We are still working on shipping internationally to countries outside of the EU. We aim to ship anywhere, but can't ship everywhere.

If for some reason we cannot ship to your country, we’ll let you know as soon as possible and issue you a full refund.

For European customers, our displayed prices include all taxes, import duties and charges.

Shipping is free for our EU customers.

In the EU and the US (if we would ship to the US in the future), yes they are included.

In other countries, import duties and taxes may be billed directly to you by the carrier. The amount will depend on your specific country's import duty laws.

Cycle to Work Scheme

Yes, we offer the Cycle to Work Scheme to companies across Europe, but the rules vary between regions. If you're interested in learning more, please contact us.

Test Rides

We have just launched test riding in Berlin, Hamburg, Düsseldorf and Munich with ListnRide.

We are working hard to make more test-rides available in German cities and major European cities as soon as we can.

If you would like support us in facilitating our first test-rides email us your location (country, city, ZIP) at: support@modmo.io

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All about the App

Our App is in Alpha and is fully activated you can check out our app, latest updates and download it here:

Android: https://play.google.com/store/apps/details?id=io.modmo&hl=en&gl=US

iOS: https://apps.apple.com/app/modmo/id1529594536

The Saigon S does not currently have any connectivity with the Modmo App.

No, the handlebar button turns on the bike's display features and access to the gear and motor's leveling

Features include:
- GPS Tracking
- History of recent trips
- Worldwide activity leaderboard
- Referral dashboard
- Give access to a friend.

Our mobile apps are supported in both German and English languages.

The app is already available on the Saigon+, and is supported on older versions of the Saigon. The Saigon S however does not currently support app functions, but we're working on making it app compatible soon.

iOS and Android.

Saigon Batch 1 App Registration

On your Saigon Batch 1 bike, near the bottom of the down tube right by the crank. You will see your serial number imprinted on the bike. (The serial number is a 14 digit code).

Register your new account on the MODMO app with your email.

Try to move your phone near to the bike’s rear brake.

On your app, go through Setting ⇒ Manage bike and you will see your device on that bike list.

In the case that many bikes are in your vicinity, look for the device that has the strongest signal.

Take a screenshot on that list with your serial number on it or write down your serial number for reference. The format of device name should be: "MODMO-SaiGon+XXXXXXXXXXXX".

Please collect your serial number, device name and your bike's name. Send this information to hieu@modmo.io to process "bike ownership" for your account. Please wait for a confirmation email afterwards.

Now you’re all connected and happy riding!

So far so good. Delivery was quick the bike works as it should. The only reason it's not 5 stars is that I've only had the bike a week

Great Bike, just a few small issues

So far so good. The bike works perfectly and was easy to set up straight out of the box. The gearing system has taken a bit of getting used to but now I know roughly wear the right resistance level is for the particular road conditions it's not a problem anymore. The only real issues were with the delay in delivery (arrived 4 days outside of the given delivery window) and the fact that there was parts of the frame that had mold growing on it. It was easily wiped off but obviously the bike was being stored in a damp environment.

Modmo e bike

I actually love this bike, my first electric bike and I am so happy with it, it's perfect for commuting, I've been on it a few times now and have no complaints, highly recommended for anyone wanting an electric bike.and the quality of the bike is excellent, top of the range look. Thanks modmo

Very smooth ride

Great bike so far have gone 200km overall, only issue is missing battery keys

Saigon s

Great bike! It's very lightweight and provides a smooth ride. My only minor complaint is that the mud flaps come standard instead of being optional—removing them requires taking off the tire. That said, it's a solid bike for the price, and I’d definitely recommend it. Plus, the company was generous enough to include freebies due to a delayed delivery—big thanks for that!"