Frequently Asked Questions

Purchasing Information

Everything you need to know to purchase your new MODMO Bike.

You can only buy your bike exclusively through our website. 

Order now and we estimate fulfillment in Q4 2021/Q1 2022 for pre-orders.

You have two options:

1) Deposit
Pay €99 today to reserve your SAIGON S, with the remainder due one month prior to shipment. 

2) Full Payment
Pay in full now and get €100 Free Store Credit.

Cancel at any time for free prior to shipping, and receive a 100% refund. 

If, for any reason, you’re not completely in love with your bike, return it for a full refund within 15 days of receipt.

Email us at: support@modmo.io and we'll take care of you.

Straighten the handlebars, mount the pedals, plug in the charging cable for 5 seconds and enjoy your first ride! 

Every bike is fully assembled and taken for a test-ride before leaving our factory, so it should be perfect. 

SAIGON Dimensions

Not sure if SAIGON will fit? We made three sizes to suit almost any size. 

The SAIGON comes in three sizes.

Small: 140-155 cm
Medium: 155-175 cm
Large: 175-200+ cm
*Estimated rider's height 

Between 17kg - 23kg depending on numerous factors. Earlier prototypes weighed slightly less but we’ve made a series of improvements to the Saigon's performance and durability which have resulted in a slight weight increase. 

Improvements include the addition of (free)fenders, scratch resistant paint, waterproofing and more advanced electronic components. 

700x40c. 

SAIGON Battery

How far can SAIGON take me without charging? 

Our '200km range battery' claim is based on real-life testing... and yes, it really is up to 200km.

Battery range will be heavily based on you and the way you ride. 

Things to consider include: motor power level, rider weight, terrain, outdoor temperature and, of course, battery health.

Our 200km range was based on:

250W motor, power level 2, 60kg rider, 30C temperature and a battery with approximately 20 charge cycles. 

Nothing at all - there will be no resistance from the motor when it is powered off, it's just like a regular bike.

Easy. Either lie the bike on it's side or flip it upside down. Locate the lock in the base of the frame. Open the lock. Slide the battery out. Done.

Absolutely. Only your key can access your battery terminal.

SAIGON Motor

From A to B, no sweat. 

SAIGON has a super-reliable and quiet front-hub motor, manufactured by AKM.

Many people ask us why a front motor instead of a rear motor.

After factoring in everything, it was clear a front motor was best for SAIGON, for FOUR key reasons:

1) It allowed us to keep all cables hidden inside the frame. 


2) We fit a 30% larger battery.


3) It made the battery much easier to remove.

4) We could add gears and a belt drive

The Aikema front-hub motor is 250-Watt with 50NM of torque. Due to EU road regulations, the motor is limited to 25km/h. 

50dB. It's hard to express how quiet it really is, but we promise you won't think it's (too) loud. 

MODs - Modular Accessories

MODs are in the prototyping and testing phase currently.

We aim to ship and starting delivering them in November - December 2021.

Current works in progress include: two Front Baskets, a Child Seat, a Food Delivery Box, a Pannier Rack and a Waterproof Pannier Bag.

There will be many more coming, so keep sending in your suggestions. 

Theft Protection

How MODMO helps you enjoy a long-term relationship with your SAIGON.

Apart from physically locking the bike, we offer a 'lock' feature via our app.

Tap 'lock' and our software will set up a five-metre digital perimeter around your bike. If your bike moves outside the perimeter, we'll send you a notification and you can track the bikes GPS location in-app. 

Every Saigon + bike is fitted with a GPS sensor, so you can always track your bike through the iOS/Android app. Saigon S doesn't have this feature but we are working on adding this in the future versions of the bike.

The wheels can only be removed by using the special nut removal tool (included with every bike).

They were specifically designed so that wrenches or other tools can't open them - and they also look like our logo. 

To ensure you don't forget to bring the removal tool, it is stored inside the rear MOD mount.

Shipping & Import Tax

Free shipping to the EU. We are still working on shipping internationally to countries outside of the EU. We aim to ship anywhere, but can't ship everywhere.

If for some reason we cannot ship to your country, we’ll let you know as soon as possible and issue you a full refund.

For European customers, our displayed prices include all taxes, import duties and charges.

Shipping is free for our EU customers.

In the EU and the US (if we would ship to the US in the future), yes they are included.

In other countries, import duties and taxes may be billed directly to you by the carrier. The amount will depend on your specific country's import duty laws.

All about the App


Our App is in Alpha and is fully activated you can check out our app, latest updates and download it here:

Android: https://play.google.com/store/apps/details?id=io.modmo&hl=en&gl=US

iOS: https://apps.apple.com/app/modmo/id1529594536

No, the handlebar button turns on the bike's display features and access to the gear and motor's leveling

Features include:

- GPS Tracking

- History of recent trips
- Worldwide activity leaderboard

- Referral dashboard 
- Give access to a friend

Our mobile apps are supported in both German and English languages.


The app is available now and works for the Saigon and the Saigon + models currently.

 iOS and Android.

Quality Assurance

We test every bike rigorously to ensure it exceeds ISO Standards  (4210-1:2014) by at least 20%. We put our bikes through a range of fatigue, impact, bending and force tests to guarantee they’re tough, durable and reliable.

We've carefully selected components to minimize maintenance.

In addition, the bike is designed for certain easy self-repair with instructions provided, and we'll ship you parts as needed.

In the rare case you need further assistance, contact us at support@modmo.io and bring your bike to one of our service partners or we'll send someone to collect it from you.

We offer a warranty for all MODMO manufactured components, such as the frame. The standard manufacturers warranty will apply for all third-party components as well.

Test Rides

We have just launched test riding in Berlin, Hamburg, Düsseldorf and Munich with ListnRide.

We are working hard to make more test-rides available in German cities and major European cities as soon as we can.

If you would like support us in facilitating our first test-rides email us your location (country, city, ZIP) at: support@modmo.io 

Make sure to signup for our newsletter too 😉

Cycle to Work Scheme

Yes, we offer the Cycle to Work Scheme to companies across Europe, but the rules vary between regions. If you're interested in learning more, please contact us. 

Saigon Batch 1 App Registration

On your Saigon Batch 1 bike, near the bottom of the down tube right by the crank. You will see your serial number imprinted on the bike. (The serial number is a 14 digit code).

Register your new account on the MODMO app with your email.

Try to move your phone near to the bike’s rear brake.

On your app, go through Setting ⇒ Manage bike and you will see your device on that bike list. 

In the case that many bikes are in your vicinity, look for the device that has the strongest signal. 

Take a screenshot on that list with your serial number on it or write down your serial number for reference. The format of device name should be: "MODMO-SaiGon+XXXXXXXXXXXX".

Please collect your serial number, device name and your bike's name. Send this information to hieu@modmo.io to process "bike ownership" for your account. Please wait for a confirmation email afterwards.

Now you’re all connected and happy riding!