Frequently Asked Questions

Find the answers to our most frequently asked questions about MODMO and our E-Bikes here.

Purchasing Information

Everything you need to know to purchase your new MODMO Bike.

SAIGON Battery

How far can SAIGON take me without charging? 

SAIGON Dimensions

Not sure if SAIGON will fit? We made three sizes to suit almost any size. 

SAIGON Motor

From A to B, no sweat. 

MODs - Modular Accessories

MODs are in the prototyping and testing phase currently.

We aim to ship and starting delivering them in November - December 2021.

Current works in progress include: two Front Baskets, a Child Seat, a Food Delivery Box, a Pannier Rack and a Waterproof Pannier Bag.

There will be many more coming, so keep sending in your suggestions. 

Theft Protection

How MODMO helps you enjoy a long-term relationship with your SAIGON.

Quality Assurance

We test every bike rigorously to ensure it exceeds ISO Standards (4210-1:2014) by at least 20%. We put our bikes through a range of fatigue, impact, bending and force tests to guarantee they’re tough, durable and reliable.

Shipping & Import Tax

Free shipping to the EU. We are still working on shipping internationally to countries outside of the EU. We aim to ship anywhere, but can't ship everywhere.

If for some reason we cannot ship to your country, we’ll let you know as soon as possible and issue you a full refund.

For European customers, our displayed prices include all taxes, import duties and charges.

Cycle to Work Scheme

Yes, we offer the Cycle to Work Scheme to companies across Europe, but the rules vary between regions. If you're interested in learning more, please contact us. 

Test Rides

We have just launched test riding in Berlin, Hamburg, Düsseldorf and Munich with ListnRide.

We are working hard to make more test-rides available in German cities and major European cities as soon as we can.

If you would like support us in facilitating our first test-rides email us your location (country, city, ZIP) at: support@modmo.io

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Explore

All about the App

Our App is in Alpha and is fully activated you can check out our app, latest updates and download it here:

Android: https://play.google.com/store/apps/details?id=io.modmo&hl=en&gl=US

iOS: https://apps.apple.com/app/modmo/id1529594536

The Saigon S does not currently have any connectivity with the Modmo App.

Saigon Batch 1 App Registration

On your Saigon Batch 1 bike, near the bottom of the down tube right by the crank. You will see your serial number imprinted on the bike. (The serial number is a 14 digit code).

Register your new account on the MODMO app with your email.

Try to move your phone near to the bike’s rear brake.

On your app, go through Setting ⇒ Manage bike and you will see your device on that bike list.

In the case that many bikes are in your vicinity, look for the device that has the strongest signal.

Take a screenshot on that list with your serial number on it or write down your serial number for reference. The format of device name should be: "MODMO-SaiGon+XXXXXXXXXXXX".

Please collect your serial number, device name and your bike's name. Send this information to hieu@modmo.io to process "bike ownership" for your account. Please wait for a confirmation email afterwards.

Now you’re all connected and happy riding!