Support Hub
How can we help?
Welcome to our Support Hub. See below the range of services we offer. Still can’t find what you need? Get in touch by using the contact form at the bottom of this page to talk directly with our Support Team.
Aftercare, Maintenance and Repair
From at home maintenance to requesting a repair, we offer a wide range of services. Many jobs can be done at home and minor repairs can be seen to at your local mechanic, however a few jobs are specific to MODMO and should only be handled by a MODMO licensed service partner.
These include:
- Replacing of any of the electrical components (Controller, wiring, HeadsUp Handlebar Display, Battery, Motor, Enviolo Hub)
- Testing the battery
- Testing the motor
- App Support
Should you find yourself in need of support with any of the above components, we recommend that you either visit a MODMO certified service partner or get in contact with our post-purchase Service team at service@modmo.io.
Learn moreAftercare Maintenance & Repairs
Get help with your bike, from repairs to maintenance tips, as well as a full list of our Aftercare services.
Learn moreYour Warranty
Understanding your Warranty policy. Find out what’s covered.
Learn moreWhat's covered under your warranty
Here’s an overview of what is and isn’t covered under your warranty. For more detailed information regarding your warranty you can consult your user manual or get in touch with our customer service team.
Long-Term Warranty (2 years)
- Battery capacity (within 300 charging cycles)
- Kickstand
- Mudguard
- Handlebar
- Front and Bekan Light
- Headset
- Seatpost
- Cranks
- Enviolo hub
- Motor
- Frame and Fork (5 years)
Short-Term Warranty (90 days)
- Tyres, tubes, rims and spokes
- Chain and belt
- Pedals and grips
- Chain rings, belt rings and sprockets
- Brake pads, fluid and hoses
- Nuts bolts and bearings
- Bearings and seals (wheels, headset, pistons, bottom bracket, etc)
- Gear Cables and cable housing
- Handlebar grips
- Paint and all surfaces
When warranty does not apply
Warranty does not cover you if the damage to your bike falls under the following scenarios:
- Normal wear and tear
- Corrosion (e.g. rust caused by extended moisture exposure)
- Damage caused by improper use
- Damage or failure due to misuses, accident, abuse, neglect or vandalism
- Damage caused by improper repair tools and insufficient care
- Damage caused by the use of used parts
- Damage caused by retrofitting of non-standard equipment or parts, or by modifications not listed in the MODMO manual
How-To blogs
Not sure how to do something? Check out our carefully curated list of How-To videos and articles to help get you set up and on the road.
Learn moreHow-Tos
See below for articles on a wide-range of How-Tos, from adjusting your saddle, to installing your pedals. Feel free to let us know if there are any How-To articles you would like us to include that don’t exist yet.
We are on a mission to get more people all over the world to embrace bicycle transportation over the fossil-fuelled car. A big part of...
When you get a new bicycle it is important to check your saddle and adjust it if needed, for a more comfortable, safer cycling experience...
Your ebike will come with the handlebar fixed sideways so that the bike doesn’t get damaged during the shipping process. You will need to straighten...
You can charge your MODMO ebike in two different ways: through the front port while the battery remains inside the bike, or by plugging it...
When you receive your MODMO ebike, you will need to install the pedals yourself using the tools that are provided with the bike.
Troubleshoot at Home
Not sure what the problem is? Run through our MODMO Troubleshooting form to find out what’s happening and how we can help.
Get startedYour Saigon+ App
For any questions relating to your app, from the features to help getting set up.
Learn moreYour Saigon+ App
Anti-Theft Lock System
Click the padlock icon at the bottom of the app screen and our software will “lock” your bike to its location. If your bike is moved even an inch away from where you left it, we will let you know.
Play
Detailed Ride Stats
A system of stats for you to track the details of your ride. Check out your calories burned, your battery’s charge, your average speed and the C02 you’ve saved. Set and meet your own goals, observe your progress over various periods of time.
Click for more
Progress Monitoring
A tool that tracks your progress over time, recording how far you cycle, for how long, and other stats from your rides. Challenge yourself to a 4-day cycling streak or look back over your past journeys to see how your cycling has developed.
Click for more
Worldwide Leaderboard
A comparison between your rides and those of other MODMO users. Select “Leaderboard”, choose the timeframe you want to view and see how you match up!
Click for more
Battery Management
A way of monitoring and ensuring your power-assist during your rides. View your battery’s charge, remaining range, temperature and more.
Click for more
Connecting to your app
In general, connecting to the app is simple, but if you’re having trouble we’ve put together a step-by-step for you.
1Download the MODMO app from the Google Play Store or Apple App Store.
2Create an account in-app. This doesn’t need to be associated with the email you used to purchase your bike but it may be helpful if it is, should you need to contact support in the future.
3Once your account is created you will be prompted to scan the QR code located under the handlebar. Please make sure you’re in a well lit area or have the flash turned on on your mobile device.
4If for some reason the QR code can’t be scanned you may instead need to manually input the code located just under the QR code.
5If you’re still experiencing issues, please contact support@modmo.io and we will be able to direct your query.
If you want to change the pairing of your bike to another phone you will need to contact support@modmo.io. This is for security reasons in the unfortunate event that your bike is ever lost or stolen.
Learn moreDelivery and Shipping
Find out where we ship to and how long standard delivery times are per region.
Button textBook a Test Ride
Want to try before you buy? Book a test ride here.
We have just launched test riding in Berlin, Hamburg, Düsseldorf and Munich with ListnRide.
We are working hard to make more test rides available in German cities and major European cities as soon as we can.
If you would like support us in facilitating our first test rides email us your location (country, city, ZIP) at: support@modmo.io
Still not got the answers you need?
Get in touch and our support team will get back to you as soon as we can.