MODMO News · Jun 11, 2021

MODMO Update: FAQ & Product Improvements

Welcome to another MODMO update! This week we will be addressing some of the product feedback we have received lately. We also have some neat product updates to tell you about - so let’s get into it.

Turn on subtitles for German translation.

Key takeaways

Can you lock the MODs to your bike to prevent theft? The MOD-caps are easy to remove by hand, but the MODs themselves cannot simply be undone by hand.
The sound that comes from the freehub when it is not engaged - while it is no louder than our competitors, we recognise it has been an issue for you. The Saigon+ will not feature this freehub as it comes with the Enviolo gear hub.
The angle of the headlight is now adjusted so it shines at a more downward angle and won't shine onto oncoming traffic. It also shines as bright or as dim as you want it to and the sidelights show whichever color you’re in the mood for.
The latest App upgrade brings about two major improvements - you are now able to register your bike on the Modmo app via the serial number, yourself, and you can restart the GPS via the app yourself in the very rare event that the GPS has a connectivity issue.

Amazing

What a bike, great specs and well made.Huge bargain with all the extras.

Great E-Bike, Disappointing Customer Experience

I purchased this e-bike after extensive research, and in terms of performance, it truly delivers. The bike is fantastic—smooth riding, battery life, and excellent motor power. For daily commuting or leisure rides, this e-bike checks all the boxes.
Unfortunately, my experience with the company has been far less positive. From the moment I asked for a spare battery, the customer service fell short. They did not respond to my emails, leaving me feeling ignored and unsupported. Shame MODMO team.
Overall, I love the e-bike but can't fully recommend the company due to their lack of support.

My bike has arrived and I am pleased with it although there is no key for the battery and it does not appear to be removable which isn't what I expected and is a security concern. I have stuck black insulation tape across the headlight to prevent glare into my eyes whilst riding. Have emailed to register warranty and enquire about accessories but still waiting for a response....

My second Modmo

I've had the Saigon for 18 months, and have not been disappointed. There have been a few niggles. The first was the battery was dropping in the frame which meant it wouldn't charge or would sometimes not power on. This was fixed with some simple packing between the battery and the battery cap to keep it in position. The second is chain tensioning - with no horizontal dropouts it's impssible to deal with chain stretch and get the ideal tension. An external chain tensioner solved this, and with a new chain and a 16T rear sprocket, it has been an excellent commuter, easily covering 45miles round trip. The mudguard fastenings at the fork crown and seat stay bridge are made of cheese, so I binned the mudgaurds pretty quickly.
I've upgraded now to the Saigon+, or at least the 2024 edition. The frame engineering is significantly better - the ugly welds have gone and the finish is much better. It's heavier, but I do like the Gates drivebelt and does overcome tensioning issues, in fact, eliminates chain maintenance altogether. The Enviolo gearing is an interesting concept - especially for a single-speed rider like myself. Still haven't made my mind up on it yet, but will persevere.
The user manuals need some work. They haven't been updated for all the Saigon and Saigon+ features, so don't have 100% coverage and you have to find a few things out for yourself.
However - Modmo produce solid and reliable commuters, and well worth the money, once you apply one of the many discounts that they make available.

Key takeaways

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