May 20, 2021

MODMO Update: Product Update

Welcome to another MODMO update! This week we run through the latest updates and additions to the Saigon bikes - we're talking about new sidelights, kickstand and more.

Turn on subtitles for German translation.

Key takeaways

The Saigon+ sidelight is being improved! It's much more durable and brighter than the previous version. These new optimized sidelights will come installed on future bikes, and we will ship the new version to any existing customers free of charge.
We can now introduce the addition of a mount on both the Saigon+ and the Saigon S that allows you to install a kickstand on your bike for easy parking.
Everyone should now have received an update notification about your order. If you haven’t, please contact customer support through [email protected] containing your order number and the email you used when you placed the order.
We will soon have a steady flow of bikes rolling out from our factory which will greatly reduce delivery times in the future.
Our MODMO app: you can choose whether you want to share the data that your bike collects with Modmo - if you do, we will use it to improve functionality and user experience and we assure you that we will not sell your data. You can also choose whether or not you want to join the Modmo community and take part in our Leaderboard.

Amazing

What a bike, great specs and well made.Huge bargain with all the extras.

Great E-Bike, Disappointing Customer Experience

I purchased this e-bike after extensive research, and in terms of performance, it truly delivers. The bike is fantastic—smooth riding, battery life, and excellent motor power. For daily commuting or leisure rides, this e-bike checks all the boxes.
Unfortunately, my experience with the company has been far less positive. From the moment I asked for a spare battery, the customer service fell short. They did not respond to my emails, leaving me feeling ignored and unsupported. Shame MODMO team.
Overall, I love the e-bike but can't fully recommend the company due to their lack of support.

My bike has arrived and I am pleased with it although there is no key for the battery and it does not appear to be removable which isn't what I expected and is a security concern. I have stuck black insulation tape across the headlight to prevent glare into my eyes whilst riding. Have emailed to register warranty and enquire about accessories but still waiting for a response....

My second Modmo

I've had the Saigon for 18 months, and have not been disappointed. There have been a few niggles. The first was the battery was dropping in the frame which meant it wouldn't charge or would sometimes not power on. This was fixed with some simple packing between the battery and the battery cap to keep it in position. The second is chain tensioning - with no horizontal dropouts it's impssible to deal with chain stretch and get the ideal tension. An external chain tensioner solved this, and with a new chain and a 16T rear sprocket, it has been an excellent commuter, easily covering 45miles round trip. The mudguard fastenings at the fork crown and seat stay bridge are made of cheese, so I binned the mudgaurds pretty quickly.
I've upgraded now to the Saigon+, or at least the 2024 edition. The frame engineering is significantly better - the ugly welds have gone and the finish is much better. It's heavier, but I do like the Gates drivebelt and does overcome tensioning issues, in fact, eliminates chain maintenance altogether. The Enviolo gearing is an interesting concept - especially for a single-speed rider like myself. Still haven't made my mind up on it yet, but will persevere.
The user manuals need some work. They haven't been updated for all the Saigon and Saigon+ features, so don't have 100% coverage and you have to find a few things out for yourself.
However - Modmo produce solid and reliable commuters, and well worth the money, once you apply one of the many discounts that they make available.

Key takeaways

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