Shipping & Import Duty

Bikes

When you place an order with us, your bike is checked by trained bike technicians in our UK warehouse. We also ensure that you bike will be “good to go” as soon as you’ve got it built out the box. This means that your brakes will arrive with the correct pad alignment, your chain or belt will arrive at the right tension and your tyres will be inflated to the correct pressure and so on.

There will be some final assembly required (handlebars bolted into position, saddle height adjusted, pedals fitted).
This can be done at home but we strongly recommend using a qualified mechanic to build and do the final testing.

Once your bike has been built it will be shipped to you using one of our quality couriers.

Northern Ireland and Republic of Ireland are next day
UK 2-3 days, White Glove service
EU 5-7 working days
International bike orders usually take 7-10 days with FedEx or DHL

When your order is dispatched you’ll receive an email from Modmo & the courier with an estimated delivery date and tracking information.

Costs of shipping are shown at checkout before any payment is taken.

As Modmo is based in Northern Ireland, customers in the UK and EU will not have any additional import taxes or duties to pay.

For international customers, prices are tax free but where applicable import duties or taxes may be applicable. These will be responsibility of the customer.

Accessories and Components

We aim to dispatch all accessory orders within 1-2 working days on a fully tracked service for your peace of mind and easy updates.

Depending on the item(s) ordered and shipping address the courier may vary between FedEx, DHL and Royal Mail.

Shipping & Import Tax

We aim to ship anywhere, but can't ship everywhere!
If your country isn’t shown on the shipping list drop us an email [email protected] and we’ll see what can be done.

For UK and European customers, displayed price at checkout include all taxes and shipping. The price you pay is final price!

HOW MUCH ARE SHIPPING THE SHIPPING COSTS?

Shipping fees depend on destination address.

At checkout, shipping costs will be calculated once you enter full delivery address.
We’ve worked hard to deliver top quality delivery at value packed price.

ARE ALL IMPORT DUTIES AND TAXES INCLUDED?

As Modmo is based in Northern Ireland we ship to all UK and EU regions duty free. The price you pay at checkout is final cost.

International customer enjoy tax free prices on their Modmo eBikes. Any import duty or tax will depend on the final destination and will be responsibility of the customer. Modmo will provide all documents and information required.

Amazing

What a bike, great specs and well made.Huge bargain with all the extras.

Great E-Bike, Disappointing Customer Experience

I purchased this e-bike after extensive research, and in terms of performance, it truly delivers. The bike is fantastic—smooth riding, battery life, and excellent motor power. For daily commuting or leisure rides, this e-bike checks all the boxes.
Unfortunately, my experience with the company has been far less positive. From the moment I asked for a spare battery, the customer service fell short. They did not respond to my emails, leaving me feeling ignored and unsupported. Shame MODMO team.
Overall, I love the e-bike but can't fully recommend the company due to their lack of support.

My bike has arrived and I am pleased with it although there is no key for the battery and it does not appear to be removable which isn't what I expected and is a security concern. I have stuck black insulation tape across the headlight to prevent glare into my eyes whilst riding. Have emailed to register warranty and enquire about accessories but still waiting for a response....

My second Modmo

I've had the Saigon for 18 months, and have not been disappointed. There have been a few niggles. The first was the battery was dropping in the frame which meant it wouldn't charge or would sometimes not power on. This was fixed with some simple packing between the battery and the battery cap to keep it in position. The second is chain tensioning - with no horizontal dropouts it's impssible to deal with chain stretch and get the ideal tension. An external chain tensioner solved this, and with a new chain and a 16T rear sprocket, it has been an excellent commuter, easily covering 45miles round trip. The mudguard fastenings at the fork crown and seat stay bridge are made of cheese, so I binned the mudgaurds pretty quickly.
I've upgraded now to the Saigon+, or at least the 2024 edition. The frame engineering is significantly better - the ugly welds have gone and the finish is much better. It's heavier, but I do like the Gates drivebelt and does overcome tensioning issues, in fact, eliminates chain maintenance altogether. The Enviolo gearing is an interesting concept - especially for a single-speed rider like myself. Still haven't made my mind up on it yet, but will persevere.
The user manuals need some work. They haven't been updated for all the Saigon and Saigon+ features, so don't have 100% coverage and you have to find a few things out for yourself.
However - Modmo produce solid and reliable commuters, and well worth the money, once you apply one of the many discounts that they make available.

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