Stützpunkt

How can we help?

Welcome to our Support Hub. See below the range of services we offer. Still can’t find what you need? Get in touch by using the contact form at the bottom of this page to talk directly with our Support Team.

Aftercare Maintenance & Repairs

Get help with your bike, from repairs to maintenance tips, as well as a full list of our Aftercare services.

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Your Warranty

Understanding your Warranty policy. Find out what’s covered.

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How-To blogs

Not sure how to do something? Check out our carefully curated list of How-To videos and articles to help get you set up and on the road.

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Troubleshoot at Home

Not sure what the problem is? Run through our MODMO Troubleshooting form to find out what’s happening and how we can help.

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Your Saigon+ App

For any questions relating to your app, from the features to help getting set up.

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Delivery and Shipping

Find out where we ship to and how long standard delivery times are per region.

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Book a test ride

Want to try before you buy? Book a test ride here.

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FAQs

Still got more questions? Take a look through our FAQs for an answer.

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Book a Test Ride

Want to try before you buy? Book a test ride here.

We have just launched test riding in Berlin, Hamburg, Düsseldorf and Munich with ListnRide.

We are working hard to make more test rides available in German cities and major European cities as soon as we can.

If you would like support us in facilitating our first test rides email us your location (country, city, ZIP) at: [email protected]

Book a test ride in GermanyBook a test ride in Ireland
Book a Test Ride

Still not got the answers you need?

Get in touch and our support team will get back to you as soon as we can.