Sep 25, 2020

Weekly update: September 25th

Hey guys, we’re back again with another weekly update from Super Sunny Saigon. We have a couple updates for you, so let’s go ahead and begin our Modmo Weekly Update.

GEARED HUBS

The Saigon was thoughtfully designed to be compatible with Geared Hub Systems and after our news from Shimano last week regarding their supply chain issues, we’ve been actively seeking alternate solutions. We’re encouraged after our meeting with Enviolo last week regarding their Hub Systems, which are specially designed to withstand the high torque of an e-bike and to be combined with a Belt Drive, which is exactly what we’re looking for. Huge thanks to Enviolo for prioritizing us and expediting delivery of your Hubs which are currently being tested on the Saigon! We will keep you all closely updated and hope to have good news for you soon!

TEAM MODMO

Team Modmo continues to grow, as we are now a team of 35+ in 7 different countries, and still hiring. Our international team is expanding rapidly as we continue improving our Customer Service and overall Customer Experience. We know many of you share our vision and passion and we’re actively hiring in Berlin and soon to be hiring in several parts of Europe. So, if you share our passion for bikes, innovation, and sustainability, please do get in touch with us about available positions and opportunities to join Team Modmo!

STAY TUNED

Ok guys, thanks again for tuning in. That will be all for this Weekly Update but as mentioned, we will keep you updated as we progress through testing Enviolo Gear Hub Systems on the Saigon. Cheers!

In Deutsch

Hallo Leute, wir sind wieder da mit einem weiteren wöchentlichen Update aus dem super sonnigen Saigon. Lasst uns loslegen und unser wöchentliches Modmo-Update beginnen.

GETRIEBE(NABE)

Das Saigon wurde so durchdacht und entworfen, dass es mit Getriebenabesystemen kompatibel ist. Nachdem wir letzte Woche von Shimano über ihre Lieferkettenprobleme berichtet hatten, haben wir seitdem aktiv nach alternativen Lösungen gesucht. Wir sind ermutigt nach unserem Meeting mit Enviolo letzte Woche bezüglich ihrer Nabensysteme. Diese wurden speziell entworfen, um dem hohen Drehmoment eines E-Bikes standzuhalten und mit einem Riemenantrieb kombiniert werden können. Das ist genau das, wonach wir suchen. Vielen Dank an Enviolo, dass sie uns Priorität eingeräumt haben, ihre Naben gingen bereits durch den Zoll und sind bei uns eingetroffen. Während dieses Update hochgeladen wird, werden die Komponenten von unserem getestet. Wir werden euch auf dem Laufenden halten, bleibt dran!

TEAM MODMO

Das Team Modmo wächst weiter. Wir sind jetzt bereits mehr als 35 Enthusiasten aus i7 verschiedenen Ländern, und stellen weiterhin ein. Unser internationales Team wächst rapide, um unseren Kundenservice und das gesamte Kundenerlebnis weiter zu verbessern. Wir wissen, dass viele von euch unsere Vision und Leidenschaft teilen. Wir stellen aktiv in Berlin und bald auch in verschiedenen Teilen Europas ein. Wenn ihr also unsere Leidenschaft für Bikes, Innovation und Nachhaltigkeit teilt, dann meldet euch bitte bei uns, um euch über freie Stellen und Möglichkeiten zur Mitarbeit im Team Modmo zu informieren!

STAY TUNED

Ok Leute, danke nochmal fürs Einschalten. Das ist alles für dieses wöchentliche Update. Wie bereits erwähnt, werden wir euch auf dem Laufenden halten, während wir die Enviolo Getriebenabe mit dem Saigon testen. Bis dann!

Amazing

What a bike, great specs and well made.Huge bargain with all the extras.

Great E-Bike, Disappointing Customer Experience

I purchased this e-bike after extensive research, and in terms of performance, it truly delivers. The bike is fantastic—smooth riding, battery life, and excellent motor power. For daily commuting or leisure rides, this e-bike checks all the boxes.
Unfortunately, my experience with the company has been far less positive. From the moment I asked for a spare battery, the customer service fell short. They did not respond to my emails, leaving me feeling ignored and unsupported. Shame MODMO team.
Overall, I love the e-bike but can't fully recommend the company due to their lack of support.

My bike has arrived and I am pleased with it although there is no key for the battery and it does not appear to be removable which isn't what I expected and is a security concern. I have stuck black insulation tape across the headlight to prevent glare into my eyes whilst riding. Have emailed to register warranty and enquire about accessories but still waiting for a response....

My second Modmo

I've had the Saigon for 18 months, and have not been disappointed. There have been a few niggles. The first was the battery was dropping in the frame which meant it wouldn't charge or would sometimes not power on. This was fixed with some simple packing between the battery and the battery cap to keep it in position. The second is chain tensioning - with no horizontal dropouts it's impssible to deal with chain stretch and get the ideal tension. An external chain tensioner solved this, and with a new chain and a 16T rear sprocket, it has been an excellent commuter, easily covering 45miles round trip. The mudguard fastenings at the fork crown and seat stay bridge are made of cheese, so I binned the mudgaurds pretty quickly.
I've upgraded now to the Saigon+, or at least the 2024 edition. The frame engineering is significantly better - the ugly welds have gone and the finish is much better. It's heavier, but I do like the Gates drivebelt and does overcome tensioning issues, in fact, eliminates chain maintenance altogether. The Enviolo gearing is an interesting concept - especially for a single-speed rider like myself. Still haven't made my mind up on it yet, but will persevere.
The user manuals need some work. They haven't been updated for all the Saigon and Saigon+ features, so don't have 100% coverage and you have to find a few things out for yourself.
However - Modmo produce solid and reliable commuters, and well worth the money, once you apply one of the many discounts that they make available.

GEARED HUBS

TEAM MODMO

STAY TUNED

In Deutsch

GETRIEBE(NABE)

TEAM MODMO

STAY TUNED

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